At JTI, you belong just as you are. Here, 46,000 people from around the world build their own success stories. 83% of our team feels happy working here. We value your unique strengths and invite you to bring your best self. JTI is moving toward a digital future, focused on consumer needs, data, and digital experiences. Our Business Technology Services Marketing & Sales team turns business strategy into digital value, connecting consumer, retailer, and employee journeys through modern platforms and AI.

• Define and develop the vision and roadmap for the Digital Ecosystem, connecting consumer, customer, and employee experiences using shared data and platforms.
• Position a multi-category Digital Ecosystem to support AI-enabled direct-to-consumer models and future innovations.
• Guide the transition from current capabilities to a scalable future model, balancing continuity, risk, and change.
• Shape the integration of user experience, CRM, content, and AI features for seamless, mobile-first journeys.
• Lead capability assessments and external benchmarking to guide investment and align with best practices.
• Oversee global delivery of the Digital Ecosystem proof of concept, ensuring cross-functional coordination and success.
• Translate strategy into outcomes by working closely with Marketing & Sales, Business Technology Services, Digital & IT, and regional teams.
• Monitor progress, risks, and dependencies to keep delivery on track with business goals.
• Capture learnings from proof of concept and apply them to scalable design for wider rollout.
• Promote a data-driven, consumer-journey mindset and embed accountability for experience quality across teams.
• Act as the strategic connector across business and technology teams to align priorities and resources.
• Engage senior stakeholders and encourage shared ownership of results.
• Provide direction to external partners and vendors for quality and value.
• Ensure compliance with policies, technology standards, and governance frameworks.
• Advise on service models, capability ownership, and resource allocation for scalability and efficiency.
• Oversee budgets and vendor partnerships, ensuring disciplined execution and alignment with strategy.

• University degree in Computer Science, Engineering, Information Systems, or a related technical field; business education or equivalent commercial experience also required.
• 7-10+ years of experience in digital, technology, or IT with eCommerce roles, including senior leadership with people and budget responsibility, preferably in multinational organizations.
• Strong understanding of CRM, MarTech, eCommerce, and data platforms for end-to-end consumer experiences.
• Proven experience leading large cross-functional digital or eCommerce initiatives across consumer, customer, and internal domains, ideally in FMCG or similar industries.
• Working knowledge of AI-enabled digital features like personalization, automation, and decision support, with the ability to turn new technologies into business value.
• Experience working in global-to-local environments, aligning global platforms with regional needs.
• Excellent English communication skills for engaging senior business and technology stakeholders.

• Well-being initiatives and flexible work arrangements.
• Growth opportunities and excellent benefits.
• Unique family leave policy.
• Diverse and inclusive work environment.